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Episode 010 · Nov 2025 · 49 min

Agency Value in the AI Era

Paul Krauss examines how AI changes agency margins, concept work and production, and why client problems should shape the service model.

Creative AgenciesAgency Business ModelAI

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Artwork for The Evergreen Playbook episode "Agency Value in the AI Era" featuring Paul Krauss.

Show notes

David Göz and Paul Krauss discuss agency margins, procurement, production and the pressure AI puts on the traditional agency model.

Krauss argues that agencies need to understand client problems, value concepts separately from execution, test more ideas before production and discuss outcomes with clients.

Value is everything that makes people happy, brings them forward, and gives them a reason to pay more.

Paul Krauss

The Playbook

The core principles from this conversation.

  1. 1 Separate concept from execution: price them differently
  2. 2 Use AI to test more concepts, not produce more executions
  3. 3 Start with the client's job to be done, not their brief
  4. 4 Agree to be measured on outcomes, not deliverable counts
Read the full playbook

The Guest

Paul Krauss

AI Partner · TeamOne Developers

Paul works at the intersection of AI and creative strategy, tackling structural issues in today's agency landscape: fragmented models, wrong incentives, and the belief that more output equals more value.